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Palfrey Infant School

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Edenred Free School Meal Vouchers parent information and advice

If you are eligible for Benefits-related Free School Meals you will receive support in one of two ways;


  • In the form of an eCode that you can redeem online from a selection of supermarket ‘eGift cards’ if the school has a working email address for you, or;
  • If you do not have an email address or access to the internet, your school will print off the voucher, or ‘eGift card’, and post it to your home address.


If you personal circumstances have changed advice and information on how to apply for Benefits-related Free School Meals is available here. 


Frequently asked questions about the free school meals voucher scheme

The full list of parent and carer FAQs are available here >>


My school has ordered an eCode for me, but it hasn’t come through to my email?

Firstly, check your junk mail, spam folder and trash folder. Vouchers for the weeks commencing 7th April and 13th April were emailed on the 14th April 2020 at approximately 3.40pm. 


What’s the difference between an eCode and an eGift card?

eCode – this is the 16 digit code which will be sent to you if you receive an email from your school administrator. You’ll need this code to access and choose your supermarket eGift card. You cannot use the eCode directly with the retailer, it must be exchanged for an eGift card.


eGift card – each supermarket has their own eGift card. To order your eGift, redeem your eCode at The eGift card will be sent to the email address entered during check-out and can be spent instore at the chosen supermarket. If school does not have an email address for you your eGift card will be printed  and posted to you. Please note that this is taking a while and at present no printed eGift Cards have been posted for the weeks commencing 7th April or the 13th April 2020.


What supermarkets are available?

  • Morrisons
  • Tesco
  • Sainsbury’s
  • Asda
  • Waitrose
  • M&S food


How often will I receive the supermarket voucher?

The school will have flexibility in how often they send you an eCode or an eGift card. The eCode can be redeemed for a supermarket eGift card within 1 month. The eGift cards have different expiry dates – please see the parent and carer FAQs for further details.


What is the value of the eCode? 

This is stated in the email sent by the school.


What can be purchased in store with the eGift card? 

The eGift card is issued to parents in respect of the free school meal benefit and will only be accepted in store for the purchase of food and groceries.


How do I use a supermarket eGift card?

A supermarket eGift card is a digital voucher. The eGift card email contains a link to a barcode which can be presented at the till in-store either on a smartphone screen or printed on a piece of paper, just like a gift card. Some eGift cards can be used to purchase online.


I’m not able to get to the supermarket?

You can forward the supermarket eGift card to someone else to purchase goods on your behalf if you’re not able to get to the supermarket. The eGift card email contains a link to a barcode which can be presented at the till in-store, just like a gift card.


I have more than one child, will I receive multiple eCodes?

This depends on whether all children are eligible for Benefits-related Free School Meals. Where possible school will try to issue an eCode for the total value of your children’s free school meal entitlement. Please note the names of the children are shown on the eCode so you know who they are for. 

The full list of parent and carer FAQs are available here >>


I would like my eCode to be transferred to a foodbank or other families in need?

At present school are not able to transfer eCodes to other families other than those that are eligible for Benefits-related Free School Meals. You may wish to use your eGift card to purchase items that you then donate to a foodbank or forward your eGift card to a family that you know in need. 


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